Your order may be cancelled if you did not complete your online assessment at the time of placing your order and we did not hear back from you, or if the doctor did not recommend a prescription product. In these cases we offer a refund for any prescription products.
Articles in this section
- why was my order cancelled?
- why is my next delivery so far away?
- what shipping method do you use?
- what is your return policy?
- what does "outstanding medical visit" mean?
- my photos aren’t uploading!
- my order was lost/stolen/missing something!
- is your packaging discreet?
- how much is shipping?
- how do i cancel or change my next order?