Treatments that are dispensed in accordance with a prescription are non returnable.
As prescription medication can not be reused for any other patient - even if returned unopened - unfortunately we can not accept returns or offer refunds on prescription only medications once they have been shipped.
If you are reporting an issue with the condition of your product, please notify our Account Support team who will be happy to help resolve this for you.
Our team can be reached through the Messaging section of your Care Portal at forhims.co.uk (for Hims customers) or forhers.co.uk (for Hers customers).