To help you find the treatment plan that best fits your needs, many of our products are available in different dosage strengths. A strength refers to the amount of active ingredient contained within each dose.
Please note that the ability to adjust your dosage via the steps below is currently available only for our Sexual Health category, and is not yet offered for Weight Loss customers.
If you are a Weight Loss customer and would like to request a dosage adjustment, please contact our Clinical Team through the Messaging section of your Care Portal.
To make a change to treatment strength that you receive from us, simply follow the instructions below:
1. Head to the Treatments page of your Care Portal.
2. Select 'make a change', and click 'change my treatment' from the dropdown menu.
3. You will be provided with an overview of your current treatment plan, where you can select 'adjust' next to the treatment name.
4. At the treatment selection screen, select your current medication from the options provided.
5. At the adjust quantity screen, select your preferred number of dosages per month (this step is only applicable to certain sexual health treatments).
6. At the adjust dosage screen, this is where you can confirm or change your preferred medication strength. Please note: this step is only applicable to certain treatments.
7. On the following 'adjust shipping frequency' screen, choose your preferred order cadence (e.g. monthly, quarterly, semi-annual, annual), and select 'save and continue'.
8. Review your changes - including your shipping address, next order date and preferred payment method, and select 'save changes'.
Need some guidance? For more information and advice on suitable alternative treatments, you are always welcome to message our Clinical Team through the Messaging section of your Care Portal.